Privacy Policy

At LALA Furniture, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you interact with our website or services.

Key Points

   •    We collect personal information like your name, address, and payment details to process orders and improve our services.

   •    Your information is never sold. It may be shared with trusted partners to fulfill orders or provide services like payment processing and delivery.

   •    You have rights over your data, including the ability to access, correct, or delete it.

For detailed information, please read the sections below.

What Information We Collect

Information You Provide

When you interact with us, we may collect:

   •    Contact Information: Name, email, phone number, and address.

   •    Order Information: Billing and shipping details, payment confirmation.

   •    Account Information: Username, password, and security settings.

   •    Customer Support: Details provided in messages or inquiries.

Information We Collect Automatically

When you visit our website, we may automatically collect:

   •    Usage Data: IP address, browser type, device information, and browsing activity on our site.

   •    Cookies: Small files stored on your device to improve functionality and understand user behavior.

Information from Third Parties

We may receive information from:

   •    Service Providers: Payment processors (e.g., PayPal) and shipping partners.

   •    Analytics Tools: Data about website usage for performance improvements.

How We Use Your Information

We use your information to:

   •    Provide Services: Process orders, deliver products, and handle returns or refunds.

   •    Communicate: Send order updates, customer support responses, and marketing messages (with your consent).

   •    Improve Services: Analyze site performance and user behavior to enhance your experience.

   •    Ensure Security: Detect and prevent fraud or unauthorized account access.

Cookies and Tracking

We use cookies to:

   •    Remember your preferences and improve site functionality.

   •    Track website performance and usage through analytics tools.

You can manage cookie preferences in your browser settings. Please note that disabling cookies may limit site functionality. For more details, see Shopify’s Cookie Policy.

How We Share Your Information

We may share your information with:

   •    Service Providers: For payment processing, order fulfillment, and shipping.

   •    Marketing Partners: To deliver relevant ads (with your consent).

   •    Legal Authorities: If required by law or to protect our rights and users.

We never sell your personal information.

Your Rights

Depending on your location, you may have the right to:

   •    Access Your Data: Request details about the personal information we hold.

   •    Correct Your Data: Update or fix inaccuracies.

   •    Delete Your Data: Request removal of your personal information.

   •    Opt-Out of Marketing: Unsubscribe from promotional communications.

To exercise these rights, contact us at sales@lalafurniture.co.uk

Data Security and Retention

We use industry-standard measures to protect your information. Personal data is stored only as long as necessary to fulfill orders, comply with legal obligations, or resolve disputes.

International Data Transfers

Your information may be stored or processed outside your country of residence, including in countries with different data protection laws. We rely on approved mechanisms like Standard Contractual Clauses for these transfers.

Children’s Privacy

Our services are not intended for children under 16. If we learn we’ve collected personal information from a child, we will delete it immediately.

Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices and recommend reviewing their policies.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the “Effective Date” updated.

Contact Us

For questions or concerns about this Privacy Policy, please contact us at:

Email: sales@lalafurniture.co.uk

Address: 122 Kingsley Road, Hounslow, ENG, TW3 4AD, GB