Returns and Refunds

At LALA Furniture, we aim to provide a hassle-free return process for our customers. Please review our policy below:

30-Day Money Back Guarantee

   •    We offer a 30-Day Money Back Guarantee on most products, giving you peace of mind when shopping with us.

   •    Items must be returned:

        •      In their original packaging.

        •      In an unused and resaleable condition.

Refund Process

   •    Refunds are processed within 7 working days of receiving and inspecting the returned item.

   •    Refunds will be issued to the original payment method.

Return Costs

   •    For non-faulty returns, a return fee will apply to cover courier and administrative costs:

        •      Small items: £10–£30.

        •      Large items: £30–£75.

   •    For faulty or damaged items, we will arrange a return or replacement at no additional cost to you.

Exceptions

   •    The following items are non-returnable unless faulty:

        •      Custom-made or clearance items.

        •      Bedding, mattresses, and other close-contact items if used or opened (for hygiene reasons).

How to Return an Item

     1.          Contact Us: Reach out to our team at sales@lalafurniture.co.uk with your order details to initiate a return.

     2.          Provide Evidence (if applicable): For faulty or damaged items, we may ask for photos or videos for preliminary assessment.

     3.          Return the Item: Once approved, you will receive instructions to return the item, or we will arrange a collection.

Damaged or Faulty Items

   •    Any damage or fault must be reported within 30 days of delivery.

   •    We will provide a free replacement or repair for damaged or faulty items. If repair or replacement is not possible, a full refund will be issued.

Important Notes

   •    If an item is returned without prior authorization, we reserve the right to reject the return.

   •    Items must be returned in their original condition and packaging.

   •    For large items, ensure safe and accessible conditions for courier collections to avoid delays.